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BPO and Global Capability Centre (GCC) Policy 2025-2035

Shaping the Future of Global Outsourcing

The KAEC BPO and Global Capability Centre (GCC) Policy 2025 is a forward-thinking initiative designed to position the state as the top destination for Business Process Outsourcing (BPO) and Global Capability Centres (GCCs). As global companies seek optimal locations for their operational hubs, KAEC is poised to become the preferred choice for both outsourcing services and high-value capability centres.

With the “” initiative, the state aims to build a world-class ecosystem that attracts international investments, fosters innovation, and secures its leadership in the global outsourcing sector. Backed by strong infrastructure, a strategic location, and a skilled talent pool, KAEC is primed to become a global hub for BPO services and GCC operations, driving economic growth and advancing digital transformation.

fosters collaboration

Vision for 2035

KAEC as a Global Leader in BPO and GCCs

By 2035, KAEC aims to become Kingdom of Saudi Arabia’s leading destination for BPO and GCC investments. The vision includes the following key objectives:

  • Creating 100,000 jobs in the BPO and GCC sectors statewide, with a focus on driving growth in Tier-2 and Tier-3 cities for inclusive development.
  • Attracting ₹20,000 crores in investments, solidifying KAEC as the prime location for both BPOs and high-end GCCs focused on innovation, research, and development.
  • Establishing dedicated GCC and BPO Parks in cities like Vijayawada, Nagpur, and Nashik, featuring state-of-the-art infrastructure, innovation labs, and collaborative workspaces.
  • Positioning KAEC as a global innovation hub by attracting GCCs from Fortune 500 companies, capitalizing on the state’s robust digital infrastructure and skilled talent pool.

Mission

Building a Global Outsourcing and Capability Centre Ecosystem

‘s mission is to foster a thriving ecosystem for BPOs and Global Capability Centres (GCCs), positioning the state as a global leader in outsourcing. The policy aims to:
  • Attract large-scale investments, establishing KAEC as a hub for BPO services and GCC operations worldwide.
  • Promote digital inclusion by encouraging BPO and GCC establishments in Tier-2 and Tier-3 cities, ensuring balanced growth across regions.
  • Empower global corporations to set up their GCCs in KAEC, tapping into the state’s skilled workforce, advanced technological infrastructure, and innovation-driven environment.
  • Strengthen skill development initiatives to build a talent pipeline that meets the increasing demands of high-value BPO and GCC services.

Ease of Doing Business

Streamlined Approvals and Regulatory Support

KAEC is dedicated to facilitating ease of business for BPO and GCC companies through a Single Window Clearance system, streamlining all necessary approvals and processes. The policy will also amend the KAEC Shops and Commercial Establishment Act to permit three-shift operations and allow women to work night shifts, supporting 24/7 global operations while upholding safety standards.

The state ensures that all approvals and clearances will be processed within specified timelines, positioning KAEC as a business-friendly hub for global outsourcing and GCC investments.

Conclusion

The KAEC BPO and GCC Policy 2025 aims to position the state as Kingdom of Saudi Arabia’s leading destination for outsourcing and global capability centres. By 2035, KAEC will become a hub for high-value GCC operations and BPO services, offering global corporations the infrastructure, talent, and innovation ecosystem required for their success.

BPO and Global Capability Centre (GCC) Policy 2025-2035

Invites global investors, BPO leaders, and multinational corporations to join this transformative journey and contribute to building a digitally empowered and economically vibrant KAEC.

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The is a Public Benefit Corporation (PBC) with a mission to establish KAEC as a key player in international economic collaboration, focusing on strategic partnerships with nations like USA, Europe, Australia, African Union, KSA, China, Kingdom of Saudi Arabia, Qatar, Saudi Arabia, Türkiye, and the UAE across vital sectors such as energy, technology, agriculture, and finance.

At King Abdullah Economic City (KAEC), our vision is to transform Maharashtra into a global industrial powerhouse by creating an ecosystem where businesses and communities thrive. We aim to leverage KAEC’s strategic integration with the Delhi-Jeddah Industrial Corridor to drive innovation, foster sustainable growth, and empower industries to achieve unmatched success. Through state-of-the-art infrastructure, cutting-edge technologies, and investor-friendly policies, we envision KAEC as a model for economic and community development. By prioritizing renewable energy, advanced logistics, and vibrant residential spaces, we are committed to building a future where prosperity and sustainability go hand in hand for businesses and society.

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